• Purchased tickets are valid only for the specific date and time shown thereon.
• Children under the age of 3 enter for free.
• Same day redemption for souvenir item at the main gift shop.
• Please arrive on time to ensure a smooth experience.
• No outside food or drink allowed.
• Large bags and/or strollers must be kept at the dedicated Luggage Counter.
• Sharp items and electronics must be left at the dedicated Luggage Counter.
• Ticket(s) may be purchased online through the use of valid Mastercard or Visa credit cards.
• Successful purchasers will receive a booking confirmation (Booking Confirmation) via email to the email address supplied. If the Booking Confirmation is not emailed despite the success of the transaction, please contact 800 AT THE TOP (800 28 843 867) immediately.
• The Booking Confirmation is valid only for the specific date and time shown thereon and shall automatically expire upon the lapse of this specific date and time. Booking Confirmation(s) and / or Ticket(s) can only be used once and is not subject to refund or exchange of any kind whatsoever, whether before or after the Ticket(s) expiry. Lost, damaged and / or stolen Ticket(s) cannot be replaced, refunded or exchanged in any manner.
• All Booking Confirmations and / or Ticket(s) may only be changed or replaced at the absolute discretion of Emaar.
• Emaar reserves the right to amend, vary or otherwise change the entry timings of At the Top.
• Emaar reserves the right, whether for safety reasons or otherwise, and with or without prior notice to close At the Top.
• Ticket(s) prices may be varied at any time and no decrease in price shall entitle the Booking Confirmation / Ticket(s) holder to any refund.
• The right of admission to At the Top is reserved and is subject to At the Top’s terms of admission. All persons and / or their belongings entering to or exiting the At the Top will be required to undergo a security check including but not limited to an x-ray examination and / or inspections of bags. Failure to comply with the foregoing shall be grounds for non-admission or removal from At the Top. Notwithstanding the foregoing, Emaar reserves the right to refuse entry of any person who:
  • has been convicted of a criminal offence or has behaved in a manner which, in the opinion of Emaar, is likely to affect the safety or enjoyment of other visitors;
  • has used offensive, abusive, threatening or insulting language;
• Emaar takes all reasonable steps to provide a safe and enjoyable experience at At the Top, however, it shall not be liable for any person in respect of any loss of or damage to personal property or loss of life, personal injury to any person, whether that loss, damage or personal injury is caused by any person’s negligence or otherwise.
• Guests must keep personal belonging with them at all times. Emaar shall not be liable for any lost or stolen property.
• Emaar is not responsible for inclement weather conditions affecting visibility.

Please be advised that roads around Downtown Dubai will be temporarily closed on December 31st during parts of the day. Exact timings will be announced by the Roads and Transport Authority (RTA) closer to date. To avoid potential delays, we recommend arriving at Dubai Mall before 3:00 PM and following RTA updates for the latest information on road closures and timings.